State Farm® Insurance Agent Cara Castellow

"Shelly is very thorough and knowledgeable about the processes and policies. She made this very easy and she communicates with promptness. Highly recommend working with Shelly."

"Shelley has been such a big help! Her hospitality is second to none! She’s always professional, friendly, and goes above and beyond to make sure everything gets handled smoothly. You can tell she genuinely cares and takes pride in what she does. I really appreciate all the support she’s given me."

"Cristal was very thorough and clearly explained all coverages"

"The staff at this location are very friendly and Cristal was very helpful, knowledgeable and did what she could to make the process easy and accessible for me, Thank You Cristal!"

"Shelley was amazing and talked me through the entire process and explained everything in detail so I knew exactly what everything was and truly did make it much easier to switch over to State Farm!!"

"Shelley was super helpful and very nice!"

"Had an amazing experience!!! Cristal is amazing!! 💗"

"Always very helpful"

"Making time for an in-person appointment with Cristal was a great decision. She listens and really nice. Superb service from Cristal. I loved it!"

"Cara and her team are truly exceptional. They respond promptly and consistently go above and beyond to assist me. After experiencing hail damage twice and recently dealing with a tire puncture, I utilized the State Farm roadside assistance service, which was efficient and easy. Without a doubt, I would choose State Farm repeatedly; it’s ideal for someone always on the move."

"I had the pleasure rejoining the State Farm family with Cara Castellow. Cristal Ortiz got me set up fast and easy with excellent coverage and even better rates. Waaaay easier getting set up than my last insurance. I recommend State Farm to everyone!"

"I met with Cristal this morning to buy renters insurance, she was amazing, she explained all the options available to meet our needs and was able to save us money on our policy. Thank you Cristal."

"Shelley was amazing in helping me get insurance that fit what I needed!"

"Shelley was amazing to work with. She was very kind and personable. She explained everything in detail so you understand exactly what your policy covers. Highly recommend the team with Cara at State Farm- Ennis."

"Shelley was extremely knowledgeable about the coverages I needed and was able to make it make sense to someone who doesn't necessarily understand all the ins and outs of the insurance world. She was thorough and took the time to answer all of my questions. We were able to bundle car, auto and life policies which means I now have peace of mind knowing I am covered by a company and an agent that truly cares- not just someone that gives the cheapest quote online. I am extremely happy to be back in the State Farm family!"

"Shelly was very helpful with helping me get better insurance coverage and very professional at what she was doing I recommend letting her help you out. Thank you Shelly"

"I spoke with Cristal about my home and auto insurance. She was incredibly knowledgeable, helpful, and responsive. Not only was she able to save me quite a bit of money, she also made the process to switch everything over very easy."

"Service was great & Informative."

"Everyone should go here and get car insurance they will help you out"

"Cristal was amazing to work with! She took the time to explain everything clearly and made sure I understood all my options. She went above and beyond to find me the best coverage at a great price. I really appreciate her professionalism, patience, and how easy she made the whole process. Highly recommend her! 🤩"

"I met with Shelley this morning and it was a very enjoyable meeting. She is very knowledgeable about everything and I left knowing more about my actual needs. It was an easy decision and I have no buyers remorse which is a good thing these days. I highly recommend going to see Shelley. She is a hoot!!!"

"Shelley did an amazing job and explained everything in detail!"

"Followed up with Cristal from last year we spoke about auto/homeowners quote and she remembered me. She’s nice & kind. Went over everything very well and the rates for auto / homeowners turned out to be less than my current provider and that’s with more coverage on the home. Thank you Cristal for the excellent customer service and working with me as I needed to answer work phone calls. 😊"

"Cristal was amazing to work with! She helped me with both my home and auto insurance and was able to save me money while also making sure I understood everything. She explained things in detail but in a way that was super easy to follow, which I really appreciated. Insurance can be confusing, but she made the whole process simple and stress-free. If you’re looking for someone who’s patient, helpful, and genuinely cares, definitely ask for Cristal!"

"Shelley is wonderful! She is so relatable and fun to talk too!"