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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Harriet Baum

October 31, 2024

5  out of  5
rating by Harriet Baum
"Crystal did an amazing job. She coordinated our car insurance in 2 states. Crystal went the extra mile by working with the other state and did a conference call to confirm all details. Crystal helped with the conference call to confirm the other insurance was canceled. Thank you Crystal for an outstanding job."
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Shaila Ortega

October 25, 2024

5  out of  5
rating by Shaila Ortega
"Cristal was so accommodating and professional. She thought of everything that I didn’t even know to think of! A+++ easy to communicate with and patient while we bought a new car and needed a policy last minute! This girl is awesome! CRISTAL is the BEST! Thank you so much!!!!"
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Cindy Wilhite

October 14, 2024

5  out of  5
rating by Cindy Wilhite
"Shelly was super helpful. She did a great job at explaining everything and didn’t pressure me to add extra things onto my policies."
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donna mannke

September 27, 2024

5  out of  5
rating by donna mannke
"Shelley did a great job finding us an affordable rate. Much better than our previous insurance company."
We responded:
"Thank you so much Donna!! I'm so glad Shelley was able to help you. "
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Barbara Brown

September 17, 2024

5  out of  5
rating by Barbara Brown
"Awesome Fast and Friendly"
We responded:
"Thank you Barbara! Welcome to our State Farm family!"
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Crystal Burrows

September 17, 2024

5  out of  5
rating by Crystal Burrows
"Very personable and provided great Service"
We responded:
"Thank you, Crystal! Welcome to our State Farm family!"
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hannah Fisher

August 28, 2024

5  out of  5
rating by hannah Fisher
"Brittany was great!"
We responded:
"Thank you Hannah!"
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Sierra Garcia

August 22, 2024

5  out of  5
rating by Sierra Garcia
"I had a good experience talking to Cristal, she was able to help me get more coverage but continue to pay the same rate as I was. She made things very easy and quick. Highly recommend!"
We responded:
"Thank you, Sierra! I’m so glad Cristal was able to help you! Welcome to our State Farm family! "
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Maria Pulido

August 20, 2024

5  out of  5
rating by Maria Pulido
"Cristal me trato muy bien. Me ayudo y explico todos con el seguro de la casa y los autos! Pregunta por cristal"
We responded:
"Gracias María por elegirnos para proteger lo que es más importante para usted y su familia! ¡Bienvenido a State Farm!"
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Cash Bailey

August 19, 2024

5  out of  5
rating by Cash Bailey
"Extremely helpful! provided excellent customer service and professional assistance with my policy. Thank you Shelley."
We responded:
"Thank you so much Cash!! Welcome to our State Farm family!"
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Stephen Patterson

August 19, 2024

5  out of  5
rating by Stephen Patterson
"Cristal Ortiz was very thorough and responsive to my questions. I would strongly recommend her and the Cara Castellow agency."
We responded:
"Thank you so much Mr. Patterson!! Welcome to our State Farm family!"
Profile photo of Debbi Brown

Debbi Brown

August 15, 2024

5  out of  5
rating by Debbi Brown
"Shelly was awesome. Not only did she get my homeowners policy for a better price she got my car insurance down as well. In addition she assisted me with the cancellation of my current home policy. That was a huge assist on her part!!! Thank you Shelly!!!"
We responded:
"Debbi, thank you for the wonderful review! We are so happy Shelly was able to help you throughout the whole process! "
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Korey McCrady

August 15, 2024

5  out of  5
rating by Korey McCrady
"Shelley is amazing! She put together a home and auto policy for me that was perfect when other companies were charging crazy fees with unexplained balloon payments. So I highly recommend Shelley. She is kind and personable and I will recommend her to anyone who asks. Also the whole company is located in a beautifully historic downtown mansion that helps you realize their commitment to the history and the people of this community! So please give Cara Castello State Farm and Shelley a shout and I trust that you will not be disappointed"
We responded:
"Korey, thank you so much for this amazing review! We agree, Shelley is amazing! We appreciate you and your trust in us! "
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L L

July 29, 2024

5  out of  5
rating by L L
"Talked to Shelley today. She was very thorough about the details of our coverage and made sure we have everything we need."
We responded:
"Thank you for the wonderful review! Shelley is truly wonderful and I am glad she was able to get you all of the information you needed about your coverage! "
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Richard Rathbun

July 27, 2024

5  out of  5
rating by Richard Rathbun
"Shelley has been phenomenal. She is so kind and caring and worked with me every step of the way to make sure we are covered. You cannot go wrong by choosing Cara Castellow State Farm!"
We responded:
"Richard, thank you for the amazing review! I am so happy Shelley has been so wonderful!"
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Derrick Cross

July 24, 2024

5  out of  5
rating by Derrick Cross
"Shelley was excellent!!! My wife and I had a great experience with signing up for insurance. My wife immediately said she likes Shelley after we got set up. Thank you!!!"
We responded:
"Derrick, thank you for the wonderful review! I am so happy Shelly was able to help you and your wife with your insurance!"
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alejandro perez

July 22, 2024

5  out of  5
rating by alejandro perez
"Great customer service!!"
We responded:
"Alejandro, thank you for the great review! "
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Tanya Hjorth Piano Studio

July 15, 2024

5  out of  5
rating by Tanya Hjorth Piano Studio
"Shelley at State Farm was professional and knowledgeable but also warm and friendly. She saved us over $4,000 on our current insurance with better coverage! She took the time to answer all our questions as well as make the process virtually effortless. Thank you Shelley!"
We responded:
"Tanya, thank you for the wonderful review! I am so happy Shelley was able to help with your current insurance and get you insurance that better fit your needs and budget! "
Profile photo of Kaley Michaels

Kaley Michaels

July 15, 2024

1  out of  5
rating by Kaley Michaels
"I would not recommend State Farm insurance. My rates have doubled since becoming a customer in 2021. After switching agents because the first one lied to me and my husband, thinking it was just that office, to only find out it’s the entire company thats horrible. I canceled my husbands insurance because we sold the vehicle almost 6 weeks ago, and then canceled my own almost 4 weeks ago because I found a better rate. Fast forward to now, to finding out they are not going to refund us for the weeks left in the month not used. Stay far away!"
We responded:
"Kaley, I understand your frustrations I do. It seems like the issue is more to do with State Farm as a whole versus your experience with my office so I feel this negative feedback is misplaced. Can you give me a call at my office. Thank you, Cara. "
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emanuel esquivel

July 12, 2024

4  out of  5
rating by emanuel esquivel
"Cristal on 07/12/2024 was very helpful with the insurance coverage on my vehicle."
We responded:
"Emanuel, thank you for the nice review. I would love to know more about how we fell short of 5 stars. Please give me a call. We appreciate your feedback! "
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Luis Jimenez

July 10, 2024

5  out of  5
rating by Luis Jimenez
"First time getting insurance and learned a lot. Crystal was very helpful and has great service. She is willing to educate clients and ensures everything goes smoothly."
We responded:
"Luis, thank you for the wonderful review and for trusting Crystal and my office to help you with your first time getting insured! Welcome to our State Farm family! "
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Amanda Reyes

June 19, 2024

5  out of  5
rating by Amanda Reyes
"Brittney is great..very professional. She is able to answer any and all of my questions without hesitation."
We responded:
"Amanda, thank you for the wonderful review! We are lucky to have Britt on your team and I am so happy she was able to help! "
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Steven Schuetz

June 14, 2024

5  out of  5
rating by Steven Schuetz
"Shelly was amazing and did a great job at walking me through my policy. The best customer service ever! She also saved me a lot of money on my premiums."
We responded:
"Steven, thank you for the great review! I am so happy Shelley was able to help with your coverage! "
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Tiarra Sanders

June 13, 2024

5  out of  5
rating by Tiarra Sanders
"Shelley Almond gave excellent service with me and my brother. She walked us through everything step by step and gave a clear understanding."
We responded:
"Tiarra, thank you for the awesome review! I am so happy Shelley was able to help you and your brother get the coverage you need! "
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Felix Atta Nyarko

June 5, 2024

5  out of  5
rating by Felix Atta Nyarko
"Superb service from Cristal. I loved it!"
We responded:
"Felix, thank you for the great review! "