Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of maggie guido

maggie guido

November 24, 2025

5  out of  5
rating by maggie guido
"It was a great experience. Cristal is very informative & enjoys her job."
We responded:
"Thank you so much, Maggie, for taking a moment to leave your kind review! We’re so happy to hear that Cristal was able to give you all the information you needed to make the best decision for yourself. She truly loves what she does, and it shows."
Profile photo of Priscilla Walker

Priscilla Walker

November 24, 2025

5  out of  5
rating by Priscilla Walker
"Spoke with Shelley, wonderful/friendly conversation in between loading times. She gave me the best rates/affordable, explained all my options, very patient, and within 20 minutes I had full coverage on my new car."
We responded:
"Hi Priscilla, thank you so much for your kind review! We’re thrilled to hear that Shelley was able to walk you through all your options and create a plan that felt just right for you. We know how valuable your time is, and we always strive to provide the best service while being mindful of your busy schedule. We truly appreciate you choosing us!"
Profile photo of Donna Ervin

Donna Ervin

November 19, 2025

5  out of  5
rating by Donna Ervin
"Cristal, was very helpful and saved me more money monthly. Very sweet and took a lot of time with me."
We responded:
"Donna, we are so glad to hear you had a great meeting with Cristal. Saving money is always a bonus. Thank you for taking a moment to leave us a review. "
Profile photo of Stephanie Marchbanks

Stephanie Marchbanks

November 15, 2025

5  out of  5
rating by Stephanie Marchbanks
"Shelley was tremendously helpful in my challenging situation. Knowledgeable, professional, capable, and kind. Thank you!"
We responded:
"Hi Stephanie, we're so glad to know Shelley was able to be of help during a challenging time. we're so glad she made things easier for you. Thank you for taking the time to leave her a review, it is most appreciated. "
Profile photo of E Dre

E Dre

November 7, 2025

5  out of  5
rating by E Dre
"Shelly is very thorough and knowledgeable about the processes and policies. She made this very easy and she communicates with promptness. Highly recommend working with Shelly."
Profile photo of TJ Garcia

TJ Garcia

October 30, 2025

5  out of  5
rating by TJ Garcia
"Shelley has been such a big help! Her hospitality is second to none! She’s always professional, friendly, and goes above and beyond to make sure everything gets handled smoothly. You can tell she genuinely cares and takes pride in what she does. I really appreciate all the support she’s given me."
We responded:
"Hi TJ, Thank you so much for your kind words—we truly appreciate you taking the time to share your experience. We greatly appreciate the shout-out to Shelley. She loves what she does, and it really shows in the way she cares for each customer she works with. We’re so glad to know that you felt well taken care of during your visit."
Profile photo of Lennis Jones

Lennis Jones

October 28, 2025

5  out of  5
rating by Lennis Jones
"Cristal was very thorough and clearly explained all coverages"
We responded:
"Hi Lennis, Thank you for taking a moment to share your experience with us—we truly appreciate it. We're happy to hear that your meeting with Cristal was thorough and that you left feeling well-informed about your coverages. If you ever need anything we're here to help!"
Profile photo of Anthony Ayala

Anthony Ayala

October 21, 2025

5  out of  5
rating by Anthony Ayala
"The staff at this location are very friendly and Cristal was very helpful, knowledgeable and did what she could to make the process easy and accessible for me, Thank You Cristal!"
We responded:
"Hi Anthony, Thank you for taking the time to share your experience with us—we truly appreciate it! We're so glad to hear that our office felt friendly and welcoming during your visit. It’s wonderful to know that Cristal was able to walk you through your options and make the entire process easy and comfortable. Thank you again for your kind words. We're always here if you need anything!"
Profile photo of Amanda Meachum

Amanda Meachum

October 21, 2025

5  out of  5
rating by Amanda Meachum
"Shelley was amazing and talked me through the entire process and explained everything in detail so I knew exactly what everything was and truly did make it much easier to switch over to State Farm!!"
We responded:
"Hi Amanda, Thank you so much for taking time out of your day to leave us such a kind message. We truly appreciate it! We're so glad to hear that Shelley was able to explain everything in a way that felt simple and easy to understand. If you ever need anything in the future, we're always here to help. Thank you again for your thoughtful review!"
Profile photo of Dalton Allen

Dalton Allen

October 14, 2025

5  out of  5
rating by Dalton Allen
"Shelley was super helpful and very nice!"
We responded:
"Thanks for the review, Dalton! We're so pleased to hear that Shelley provided a great experience for you! "
Profile photo of Jordan Castillo

Jordan Castillo

October 14, 2025

5  out of  5
rating by Jordan Castillo
"Had an amazing experience!!! Cristal is amazing!! 💗"
We responded:
"Hi Jordan, we think Cristal is pretty amazing too! Thank you for taking a few moments to leave us a few kind words! We greatly appreciate it! "
Profile photo of Jacqueline Hogan

Jacqueline Hogan

October 8, 2025

5  out of  5
rating by Jacqueline Hogan
"Always very helpful"
We responded:
"Jacqueline, thank you for the positive review. We greatly appreciate your feedback. "
Profile photo of Felix Atta Nyarko

Felix Atta Nyarko

October 6, 2025

5  out of  5
rating by Felix Atta Nyarko
"Making time for an in-person appointment with Cristal was a great decision. She listens and really nice. Superb service from Cristal. I loved it!"
We responded:
"Felix, thank you for the great review! "
Profile photo of Ann Pollan

Ann Pollan

October 6, 2025

5  out of  5
rating by Ann Pollan
"Cara and her team are truly exceptional. They respond promptly and consistently go above and beyond to assist me. After experiencing hail damage twice and recently dealing with a tire puncture, I utilized the State Farm roadside assistance service, which was efficient and easy. Without a doubt, I would choose State Farm repeatedly; it’s ideal for someone always on the move."
We responded:
"Hi Ann, Thank you so much for your kind words! It’s truly touching to hear that you feel so well taken care of. We always strive to respond to each of our customers’ needs with the utmost respect, promptness, and care. We’re also glad to hear that our roadside assistance service was exactly what you needed in a bind. Your feedback means a lot to us!"
Profile photo of KillerKrauser

KillerKrauser

October 5, 2025

5  out of  5
rating by KillerKrauser
"I had the pleasure rejoining the State Farm family with Cara Castellow. Cristal Ortiz got me set up fast and easy with excellent coverage and even better rates. Waaaay easier getting set up than my last insurance. I recommend State Farm to everyone!"
We responded:
"Hi there! Thank you so much for sharing your kind words! We’re so glad to hear that Cristal made the process smooth and was able to find the best coverages for you. It means a lot to us to know you had a positive experience."
Profile photo of Arturo Diaz

Arturo Diaz

October 1, 2025

5  out of  5
rating by Arturo Diaz
"I met with Cristal this morning to buy renters insurance, she was amazing, she explained all the options available to meet our needs and was able to save us money on our policy. Thank you Cristal."
We responded:
"Hi Arturo, We’re thrilled to hear you had a great experience with Cristal! It’s wonderful to know that her attention to detail helped build the best coverages for your needs and even saved you money. Thank you for sharing your experience — we truly appreciate it!"
Profile photo of Ryan Miller

Ryan Miller

September 25, 2025

5  out of  5
rating by Ryan Miller
"Shelley was amazing in helping me get insurance that fit what I needed!"
We responded:
"Hi Ryan, Thank you for the kind words about Shelley! We’re so glad that you were able to find an insurance plan that takes care of all your needs. It means a lot to us that you feel confident and well taken care of."
Profile photo of Wasey Crain

Wasey Crain

September 24, 2025

5  out of  5
rating by Wasey Crain
"Shelley was amazing to work with. She was very kind and personable. She explained everything in detail so you understand exactly what your policy covers. Highly recommend the team with Cara at State Farm- Ennis."
We responded:
"Hi Wasey, Thank you for taking the time to share your review! We’re so glad to hear you had a positive experience with Shelley. She always does her best to be thorough and to cater to each customer’s individual needs, and it’s wonderful to know that came through. Thanks again for sharing!"
Profile photo of Beth Miley

Beth Miley

September 23, 2025

5  out of  5
rating by Beth Miley
"Shelley was extremely knowledgeable about the coverages I needed and was able to make it make sense to someone who doesn't necessarily understand all the ins and outs of the insurance world. She was thorough and took the time to answer all of my questions. We were able to bundle car, auto and life policies which means I now have peace of mind knowing I am covered by a company and an agent that truly cares- not just someone that gives the cheapest quote online. I am extremely happy to be back in the State Farm family!"
We responded:
"Thank you, Beth! We are so happy that Shelley was able to help you! We truly pride ourselves on making sure our customers understand exactly what coverage they have and why! Welcome to our State Farm family!"
Profile photo of Charlie Tapia

Charlie Tapia

September 18, 2025

5  out of  5
rating by Charlie Tapia
"Shelly was very helpful with helping me get better insurance coverage and very professional at what she was doing I recommend letting her help you out. Thank you Shelly"
We responded:
"Hi Charlie, Thank you for taking the time to let others know about your great experience with Shelley — we really appreciate it! We’re so glad she was able to help you find the best insurance coverage for your needs."
Profile photo of Rachel Lemmond

Rachel Lemmond

September 16, 2025

5  out of  5
rating by Rachel Lemmond
"I spoke with Cristal about my home and auto insurance. She was incredibly knowledgeable, helpful, and responsive. Not only was she able to save me quite a bit of money, she also made the process to switch everything over very easy."
We responded:
"Hi Rachel, Thank you so much for sharing your positive experience with Cristal — we greatly appreciate it! We’re so glad she was able to make the process of finding the right coverages easy and even save you some money along the way. That’s exactly the level of care we strive to provide."
Profile photo of Phillip Cooksey

Phillip Cooksey

September 15, 2025

5  out of  5
rating by Phillip Cooksey
"Service was great & Informative."
We responded:
"Hi Phillip, Thank you so much for your review! We’re really glad to hear you had a great experience with our team. "
Profile photo of Michael Devaney

Michael Devaney

September 15, 2025

5  out of  5
rating by Michael Devaney
"Everyone should go here and get car insurance they will help you out"
We responded:
"Thank you for taking the time to share your experience Michael — we truly appreciate it! We’re really glad to hear that you felt well taken care of. "
Profile photo of Erika Zamarripa

Erika Zamarripa

September 12, 2025

5  out of  5
rating by Erika Zamarripa
"Cristal was amazing to work with! She took the time to explain everything clearly and made sure I understood all my options. She went above and beyond to find me the best coverage at a great price. I really appreciate her professionalism, patience, and how easy she made the whole process. Highly recommend her! 🤩"
We responded:
"Hi Erica, Thank you so much for leaving such kind words for Cristal — we truly appreciate it! We’re so glad to hear you felt well taken care of and that you left feeling confident and comfortable with your new policies at a great price. That’s exactly the experience we strive to provide. If you ever need anything or have any questions down the road, we’re always here to help!"
Profile photo of Gary Tidwell

Gary Tidwell

September 5, 2025

5  out of  5
rating by Gary Tidwell
"I met with Shelley this morning and it was a very enjoyable meeting. She is very knowledgeable about everything and I left knowing more about my actual needs. It was an easy decision and I have no buyers remorse which is a good thing these days. I highly recommend going to see Shelley. She is a hoot!!!"
We responded:
"Hi Gary, Thank you so much for sharing your review with us! We’re thrilled to hear that you had such a great experience with Shelley. It means a lot to know that you feel comfortable and confident having your insurance with our office — that’s exactly the experience we aim to provide. We truly appreciate your trust, and we're always here if you need anything."