State Farm® Insurance Agent Cara Castellow

"Shelley was great to work with! She answered all my questions and made everything so easy."

"Shelley is the absolute best at what she does! She takes the time to get to know you on a personal level so she can help get you the best coverage for your specific needs, not some "one size fits all" policy. By the grace of God, I haven't had to file any claims but I'm confident that if I did she would be right there with me, walking me through every step!"

"Shelley was friendly and helpful and explained everything clearly to make sure we were getting the most out of our policy."

"I met with Cristal on 7/24/26 and 8/14/26. We reviewed my current auto and home policies and coverages, as well ways to protect my assets and property in the event that I'm ever at fault for a serious accident. I pray that is never the case. Cristal was very nice, helpful, professional, thorough and knowledgeable. She worked with me to find the best coverage that protects me and my family. She's an awesome agent. I had a great experience. I will ask for her every time. Thanks Cristal."

"Shelley was very kind, helpful and knowledgeable! Everyone I’ve spoke to in this office has been wonderful! Give them a call for your insurance needs!"

"Absolutely love this place. Cristal helped me add a life insurance policy to my car insurance policy. I love how she remembered my kids names and we talked once a few months ago. Bonus they have a great Santa pictures that they do for free every year and the pics are amazing."

"Shelley and Brittany were so helpful, this process required much research over what had been a full year. Very attentive, honest, and helpful."

"You gotta love an insurance company that sits down and reviews all your coverages. Insurance has always been a tricky thing especially when it’s time to make a claim, I must say this office has always steered me in the right direction and always follow-up. Thanks again"

"Brittney Denham did a great job reviewing my coverage and making sure we had all we needed in order. I appreciate her thorough responses and the information provided."

"Brittany was knowledgeable, the process was straightforward, and we saved some money while actually increasing out coverage. Overall a great experience."

"This office is always so friendly and helpful! The staff is very relatable, sharing their own personal or similar experiences which can be comforting in hectic times. Chaunte helped me today and covered everything I needed per usual 🙂"

"Thank you Crystal Ortiz for helping my family out in getting the best rates and coverage for our home and auto. Nobody has ever explain all parts of the policy to us as clearly as you did. Thank you for also being patient with us as we looked at other insurance companies for their quotes. We ultimately went with Stae Farm as it was the best rate and coverage for our home and autos.
We are happy to be part of the State Farm family!!"

"Muy amables y atención de calidad"

"Shelley took the time to listen to my family’s needs. Answered all my questions with compassion and never made me feel rushed or pressured on a Policy. She genuinely cared about helping me find what’s best fit for my family. I would recommend Shelley to anyone looking for someone who has their best interest at heart."

"I've been with State Farm for a year now. They have provided great premium, policies and overall great customer service.

Special shoutout to Brenda and Shelley. The two I've spoken to the most, they've been great."

"Brittney was amazing!"

"I had a great experience while shopping full auto coverage for two separate vehicles. Cristal went in-depth, and broke down coverage, line by line. I was able to save money by switching over to State Farm on both of my policies."

"I was blown away by the excellent customer service provided to me during my initial call to inquire about insurance coverage. I immediately felt like this agent, Cristal Ortiz, truly cared and she not only provided me with more coverage, better suited for our needs, but our premiums were lower! I’m so thankful I called!!"

"I have been with State Farm for several years now and have nothing but positive things to say about them. Anytime I need to change policies, have questions regarding policies or need overall help Cristal and the team is extremely helpful. Cristal will take the time to go over specific policy details and help me determine what works best for my situation coverage and cost wise. Thank you again for all your help!"

"Shelly was the best I’ve ever had to talk to from her hospitality to her professionalism was outstanding!! Great service and got me the best deal I think I could have gotten!"

"Shelly was great. She got me what I wanted."

"I wanted to express gratitude and highlight the Ennis State Farm location for their wonderful, above and beyond level of care for their customers. I have been with this location for years because of their personable approach. Today I spoke with Chaunte Toth, and she exceeded my expectations. I was absolutely blown away, in the best way possible, at the kindness and patience she exuded while answering my questions and providing me with education. I work very long shifts and have a very draining career that I love. If I'm being fully transparent, the last thing I want to do (when I have a day off) is get on the phone and take care of bills or situations. Chaunte erased all the anxiety I had leading up to getting on the phone, and she displayed how effortlessly easy she was to speak with from the start. If you are looking to make the choice about insurance or a location, go with the Ennis State Farm location! I live and work in Dallas now, but Ennis has always had my heart. Ennis is a small, homey town and everybody is kind and genuinely cares. I am still happy all these years later being at this location and with State Farm. Chaunte is easily one of the best individuals I have had the pleasure of speaking with, and you will not regret trusting her and this location to take the best care if you."

"Awesome customer service!!!!"

"Very pleasant experience"

"Shelley was phenomenal as it was my first time purchasing auto insurance. I wouldn’t recommend any one else!"